Welcome to our FAQ page.
Here you will find a list of frequently asked questions we receive. If you have any questions please have a look here first. Cannot find the answer? Just send us a message via our contact form!
When you place an order and your payment is successful you receive an email within 5 minutes. This email contains your download link. Click on it and you will be taken to the download area of our website. There you will find the products you bought.
Please check your spam folder! It sometimes happens our automatic reply, which contains your download link, ends up in the spam folder (junk mail).
Yes we do since this is mandatory for European companies. We are located in the Netherlands so we have to add 21% VAT to every purchase. The prices you see in our shop are included VAT.
Yes you can. During check out when you fill out your personal details you can add the name of your company and its valid VAT number. The VAT will be deducted during payment.
Please note that you have to fill out the correct address the company is registered at. Otherwise you are not able to buy VAT free.
Click here for more info!
Also Dutch companies cannot buy VAT free in the Netherlands.
Go to your cart and below you can enter your coupon code. Press the √ button and if the coupon is valid you are good to go!
If you do not see any coupon area than we
Sometimes email contact does not work and we need to get in contact with you. For example when our emails end up in your spam folder. If this happens we can call or text you.
Since we only sell digital products which can be duplicated we are not able to accept returns. So please read the product page carefully. If you have any questions regarding our products feel free to contact us.
Yes, we are always interested in creating new products. So if you have a good suggestion please let us know!
Every product we sell comes with detailed installation instructions (in pdf form or video). For most products you can download the installation instructions from the product page. Other products may have a instructions video.
We try to reply every message within 48 hours during business days. In general we reply within a few hours. However, we are a small company so sometimes it might take a little longer. If you haven't received a reply from us within 2 days please try again.
Please note that we use Youtube, Instagram and Soundcloud for our demo's and tutorials. Those companies use there own cookies when you watch and listen the demo's/tutorials.